The Electric Tobacconist Ltd.

Can I cancel my order?

Need to cancel your order?

If you've placed an order and changed your mind, we may be able to help if you are able to contact us within half an hour of placing your order. This allows us time to ensure your order is not packed and sent out.

When you get in contact, please include your order number. Please also keep in mind that our dispatch deadline is 4pm (Monday - Friday).

Please note: If you placed your order over the weekend or after 4pm during the week, then the chances are it'll already be packed and ready to go by the time we get back to you and we may not be able to cancel it in time.

This does not affect your statutory rights; you can cancel an order up to 14 days from the original order date by sending it back to us in a resalable condition (i.e. sealed and unused). Please submit a ticket below for our Freepost returns address.



Submit a ticket

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