The Electric Tobacconist Ltd.

Can I change my order?

Need to change something on your order? If you are able to contact us within half an hour of placing your order we may be able to help. We are only able to remove products or swap with a product of the exact same value (i.e. a different strength or colour) - if you need items added to your order, then a new order must be placed through the website as normal.

When you get in contact, please include your order number and details of the product you would like to change. Please keep in mind our dispatch deadline is 4pm (Monday - Friday).

Please note: If you placed your order over the weekend or after 4pm during the week, then the chances are it's already packed and ready to go and we may not be able to amend your order in time.

This does not affect your statutory rights; you can cancel an order up to 14 days from the original order date by sending it back to us in a resalable condition (i.e. sealed and unused). Please contact the Customer Care team for our Freepost returns address.



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