Received a discount code but it's not working for you? Please check the following points:
Please note: we cannot apply a discount code after you have already placed an order.
- You must be logged-in to your Electric Tobacconist account to apply a discount code.
- If you were emailed a code, it will only be valid for the account associated with the email address it was sent to. Discount codes are non-transferable so make sure you sign-in to the same Electric Tobacconist account the email was sent to.
- It is advised that you copy and paste any discount codes to ensure it is inputted correctly. Codes are case sensitive.
- Some codes are only valid on certain products or must meet a certain criteria before it will apply. Please check the terms of the code if it does not work.
Still no luck? Please submit a support ticket below to let us know. So that we can help you as quickly as possible, please be sure to include the following information:
- The discount code you are trying to use.
- The products you are trying to purchase
- If we emailed you a code, please forward this to firstname.lastname@example.org
Submit a ticket