My discount code is not working

Received a discount code but it's not working for you? Please check the following points:

Please note: we cannot apply a discount code after you have already placed an order.

  • You must be logged-in to your Electric Tobacconist account to apply a discount code.
  • If you were emailed a code, it will only be valid for the account associated with the email address it was sent to. Discount codes are non-transferable so make sure you sign-in to the same Electric Tobacconist account the email was sent to.
  • It is advised that you copy and paste any discount codes to ensure it is inputted correctly. Codes are case sensitive.
  • Some codes are only valid on certain products or must meet a certain criteria before it will apply. Please check the terms of the code if it does not work.

Still no luck? Please submit a support ticket below to let us know. So that we can help you as quickly as possible, please be sure to include the following information:

  • The discount code you are trying to use.
  • The products you are trying to purchase
  • If we emailed you a code, please forward this to help@electrictobacconist.co.uk

Submit a ticket

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