- Try using a different USB port or plug socket when charging
If you're charging with a computer's USB port, ensure the computer is switched on. Try a different USB port as well to see if that makes any difference. If using a wall adaptor, try using a different plug socket or an alternative adaptor. You can also try using a different type of outlet (ie. if you're trying to charge using your computer's USB port, try a plug adaptor or vice versa). Click here to read our article on safely using a plug adaptor to charge your battery.
- Clean the kit's battery contacts
If there's a build-up of dust and lint on your battery's contacts, this might be causing a connection issue. The safest way to clean the contacts is to use a can of compressed air. Be warned that excessive force on the contacts can damage them irreparably and may void your warranty.
Note: do not leave batteries unattended while charging.
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