Where is my order? I am a European customer

Still waiting for your order to arrive?

Please allow 14 days for your order to be delivered. If you contact us without allowing 14 days, there's nothing our team will be able to do to help.

  1. Please check the delivery address you were given on your confirmation of order email. This is the delivery address you will have given us, and it is the main cause of customers believing their orders have yet to arrive (ie the order has been sent to a different address to the one the customer was expecting).
  2. We use discreetly packaged, usually white envelopes and boxes, so it may in fact have arrived without you having noticed it!
  3. If you've checked points 1 & 2 and 14 days have passed, submit a ticket below. Let us know your order number and we will track it to see what has happened. We will get the issue sorted as a matter of urgency. We dispatch fast and after that it's in the hands of Royal Mail and then your local postal service, but 14 days is too long for anyone to wait for their e-cigarette products.

Submit a ticket

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