The Electric Tobacconist Ltd.

My. VON ERL pods are leaking

We are sorry to hear that you are having leaking issues with your My. VON ERL pods. Please find some recommendations below:

  • If your pods arrived and have leaked slightly we apologize. Von Erl are working to improve their packaging. We normally see that if a small amount of juice has leaked it can be cleaned and the pods still used.
  • If you have lost a lot of liquid please let us know by submitting a ticket.

If the pods are leaking during normal use:

  • We recommend a gentle puff on the mouthpiece. Puffing hard or using extreme suction on the pods can force juice up into the air path.
  • It's best to avoid squeezing or applying pressure to the sides of the pods, as this may force liquid up into the air path and cause leaking.
  • When inserting your pod, place your fingers on the outer edges of the mouthpiece to avoid squeezing the pod as it fits into place.
  • If a bit of juice has come up into the air path you can try tapping the pod out on a tissue upside down, wipe it off and reinsert it into the device.

Submit a ticket

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