My. VON ERL pods are leaking

We are sorry to hear that you are having leaking issues with your My. VON ERL pods. Please find some recommendations below:

  • If your pods arrived and have leaked slightly we apologize. Von Erl are working to improve their packaging. We normally see that if a small amount of juice has leaked it can be cleaned and the pods still used.
  • If you have lost a lot of liquid please let us know by submitting a ticket.

If the pods are leaking during normal use:

  • We recommend a gentle puff on the mouthpiece. Puffing hard or using extreme suction on the pods can force juice up into the air path.
  • It's best to avoid squeezing or applying pressure to the sides of the pods, as this may force liquid up into the air path and cause leaking.
  • When inserting your pod, place your fingers on the outer edges of the mouthpiece to avoid squeezing the pod as it fits into place.
  • If a bit of juice has come up into the air path you can try tapping the pod out on a tissue upside down, wipe it off and reinsert it into the device.

Submit a ticket

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