Looking for our contact number?
Online is what we do best at the Electric Tobacconist® UK, so we handle customer care enquiries mainly by email. We don't have a call centre, so we're not set up for a high volume of telephone calls. As one of the biggest online vaping retailers in the United Kingdom, we prefer to communicate online; this enables us to keep customer notes and correspondence in one place so we can continue to deliver the highest standard of customer service at all times. In an industry as sensitive as vaping, it is also key that we keep detailed logs; we pride ourselves on keeping meticulous records, and we are able to do so because all our logs are kept in a secure digital format.
If you can't find the answer you're looking for on our online helpdesk, submit a ticket below and we will respond to your query as soon as possible!
Submit a ticket