I think my starter kit might be faulty (troubleshooting)

If you think your kit has a fault, please check our list below. You may be able to remedy the fault without our help.

1. Is the battery charged?

Depending on the product you bought, your e-cigarette may not come fully charged. The first thing to check is that your e-cigarette has had a good four hours of charge.
Note: do not leave batteries unattended whilst charging.

2. Is it turned on?

Most button-activated e-cigarettes need to be turned on, and they usually feature a five-click function for turning the battery on and off. To turn your battery on, press the button five times quickly (within two seconds). The battery button should blink three times and upon being held down it should light-up.
To turn the battery off, click the button five times quickly (within two seconds). The battery button should blink 3 times and when being pressed it should no longer light up.
The on and off function should be used when the battery is being stored somewhere where the button could be accidentally pressed such as a pocket or purse.

3. Is the button lighting up when pressed?

With a button-activated e-cigarette, the key to locating a fault lies with the battery button.
If you have checked that it is turned on and the button illuminates when pressed, then this usually indicates that the battery is fine and that your problem lies either in the connection to the clearomizer (tank/e-liquid chamber) or in the clearomizer itself. If the battery flashes a number of times, then there's usually an answer as to why; firstly check the user manual to see if this is specified, or do a quick Google search to identify what the flashes mean.
If your battery is fully charged and is failing to turn on (ie the battery light simply doesn't illuminate no matter how many times you press it), it may have a fault. Batteries have a limited lifespan, but you can check here if yours is still under warranty.

4. Have you checked the clearomizer isn't blocked?

If you have checked that your battery is turned on, and that the battery button is illuminating when pressed, the next thing to check is the clearomizer (tank/e-liquid chamber) isn't blocked.
Your e-cigarette will not work properly if any e-liquid has found its way down the narrow centre pipe of the clearomizer chamber. Even the most experienced of vapers experience this issue on a regular basis.
It's always a good idea to check for blockage in this pipe, so try the following remedy: unscrew the clearomizer/tank, place a tissue where the battery was and blow into the mouth piece a couple of times. If there was any e-liquid in the centre pipe this should remove most of it. Now screw it back on and try your e-cigarette again.
Click here for clearomizer troubleshooting.

5. Have you checked the battery connection?

If you've checked that your battery is fully charged and switched on and that the clearomizer isn't blocked, the next thing to check is the connection to the battery. Ensure that the battery terminal and end of your clearomizer are clean and free of any residue. Using a cotton bud or clean cloth is recommended.
If you've cleaned it and still think there might be a connection issue, try loosening the connection slightly. Over-tightening an e-cigarette can often result in the battery and clearomizer failing to connect properly.

6. When did you last change your clearomizer/tank?

If you are confident your battery is on and working, and that the clearomizer is clear of blockage and cleanly connected to the battery, then it could simply be that your clearomizer (or the coil within it) needs changing.
Clearomizers last anything from 2-8 weeks but are very much consumable items. After a certain amount of use, the coil will burn out rendering it unusable (ie the e-cigarette will no longer produce any vapour since the coil will be unable to heat the liquid). After this time, you will need to buy a new coil (if your current clearomizer has a replaceable coil option), or a new clearomizer.

7. The button keeps flashing

It sounds like a short is occurring or the protection measure to prevent the battery from shorting is being activated. This can be caused by liquid on the thread or the clearomizer being on too tight.
The first thing to do is wipe the threads of the battery and clearomizer, reassemble and then try again. If that doesn't work, try loosening the clearomizer a bit and see if it fires. You need only loosen it ever so slightly at first, then keep gradually loosening it until the light stays solid.

If you continue to experience this issue, please submit a ticket below and a member of the team will be able to assist further.



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