Product Faults & Troubleshooting

I think my starter kit is broken

• My e-cigarette makes a noise
• I think my vape device might be faulty (troubleshooting)

Battery Troubleshooting

• My battery isn't holding a charge/will not charge
• My battery is fully charged, but the battery light keeps flashing
• My e-cigarette battery button is stuck 'on'
• The display on my e-cigarette battery isn't working
• My batteries don't last as long as they used to

Clearomizer & Tank Troubleshooting

• What is a clearomizer/tank?
• No vapour is being produced by my device
• Why is my clearomizer/tank leaking?
• My clearomizer/tank seems to be faulty
• My vape tastes burnt

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Refills Troubleshooting

• My pods are leaking
• My brand new cartomizer appears to be empty/tastes off
• My cartomizer is leaking