Please note, e-cigarette kits are made up of various parts, some of which are covered by longer warranties than others due to the consumable nature of some (including, but not limited to batteries & clearomizers).
E-Cig Battery Warranty:
Our warranty on batteries is 60 days from order date. However, problems with E-liquid Starter Kits are often not connected to a battery fault. Click here for our troubleshooting page.
Accidental Damage Battery Warranty Exclusion:
Your warranty will not cover you for accidental damage. This includes any damage to the battery in general from it being dropped or knocked against anything. Also, general wear and tear is not covered, so if you keep the battery or kit in your pocket or bag with keys or change, you may want to consider getting a case or cover for extra protection.
If you believe your battery is faulty (and your product falls within the 60 day warranty period) please submit a ticket by clicking the link at the bottom of this page and we can often diagnose and/or fix a problem remotely, or send a replacement if necessary.
If there turns out to be an unfixable manufacturing fault with the battery, we'll just send you a new one (please note, in most cases we will require you to return the faulty one) or offer a full refund if you prefer. Please note: This warranty is void if the unit has become damaged due to accidental damage as detailed above and if the unit has been tampered with in any way. If a fault cannot be found or your battery is returned outside of its warranty period, an administration and delivery fee may apply when sending it back to you.
E-Cig Charger Warranty:
Any faults with chargers are covered by our 12 month warranty period, starting from the date of order. Submit a ticket below and we'll send out our freepost returns address for you to return the item. We'll then send out a replacement (or offer a full refund, if you prefer)
Box Mod Warranty:
Warranties on Box Mods differ depending on what type of product you have purchased:
- Box Mods that take external batteries are covered for 6 months from the date of purchase. Accidental damage or damage caused by general wear and tear are not covered. Your warranty is also void if the unit has been tampered with in any way.
- Box Mods that have an internal battery are covered for 60 days from the date of purchase. Accidental damage or damage caused by general wear and tear are not covered. Your warranty is also void if the unit has been tampered with in any way.
- Box Mods by the brand Innokin are covered for 90 days from the date of purchase. Accidental damage or damage caused by general wear and tear are not covered. Your warranty is also void if the unit has been tampered with in any way.
- E-cigs from Aspire are covered for 6 months from the date of purchase. Accidental damage or damage caused by general wear and tear are not covered. Your warranty is also void if the unit has been tampered with in any way.
Submit a ticket