Cartomizers, clearomizers, disposable e-cigarettes and e-liquid are consumable products and not covered by our regular warranty due to the consumable nature of these products, and for health and hygiene purposes.
Clearomizers are covered by a strict 7-Day warranty from the date of order as they are consumable oral products. Clearomizers which have been over tightened, dropped and crushed are not covered by this warranty.
Disposable E-Cigarette Warranty:
Disposable units are covered by a 7-day (from order date) dead-on-arrival warranty as they are consumable oral products. Please note: any "puff counts" advertised are merely estimates supplied by the manufacturer. We cannot offer refunds on disposable e-cigarettes failing to meet these estimated number of puffs.
Cartomizers sold by The Electric Tobacconist are orally consumable items and are not covered by a warranty. However, if deemed to be faulty we may replace them at our discretion if contacted within 7 days of order date. Please note: the majority of seemingly faulty cartomizers are in fact related to the battery not being powerful enough to heat the liquid inside the cartomizer (ie the battery has lost power overtime and probably needs replacing). This in-turn gives the impression that the cartomizer is empty. It can also create an 'undercooked' vapour flavour which may be very different from what you are used to.
Most brands recommend you change your battery every 2-3 months. If you think you may need a new battery, you can find them here.
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